Professional Experience

Washington, D.C. Nov 2021 – March 2022

Designed MVP for UX and UI Overhaul epic.
Expanded user research by launching a customer advisory council in collaboration with sales and marketing leadership.
Collaborated with Director of Engineering to define product roadmap and long-term strategy.
Led front end team of 5 engineers and designers.

Washington, D.C. Oct 2019 – Nov 2021

Main dashboard redesign - resulted in 10% up-sell of current customers and 9% increase in pages per session for the overall application.
Created and implemented a unifying design system.
Led and implemented CSS framework upgrade.
Designed and implemented updates to improve data visualizations throughout the platform.
Redesigned company logo and currently collaborating with the marketing team to roll out a holistic rebranding initiative.
Conducting ongoing user interviews and usability tests with clients from 40+ financial institutions.

Washington, D.C. Jun 2019 - Aug 2019

Brooklyn, NY Jan 2017 - Nov 2018

Designed consumer-facing site with 10,000+ indexed pages to deliver geo-specific solar market data to users.
Designed and managed 2.0 site launch which resulted in increased time on site.

Santa Monica, CA Jun 2015 - Dec 2016

Designed all automated processes relating to communication, optimized reporting, and lead prioritization.
CRM redesign - restructured Information Architecture and implemented automation, resulting in more accurate analytics, more efficient customer and agent communications, and improved record keeping.

Santa Monica, CA Aug 2014 - Jun 2015

Managed relationships between 500+ clients and real estate agents and led a team of 5.
First Account Management hire, brought in first $1M in revenue

Education

School of Cinematic Arts

University of Southern California

Los Angeles, CA

Aug 2011 - May 2014

College of Arts & Sciences

University of Virginia

Charlottesville, VA

Aug 2004 - May 2008